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Sunday, December 14, 2008

Cyber Monday..... Enter at your own risk....ranting in progress

My feelings about shopping online are mixed. I thought I
made some wonderful purchases. I was really happy with
what I got and the amount I spent. I also spent ALOT of
time researching on the net. I used promo codes and
ordered through ebates to earn rewards. All sounds good
right???? .................................. No:(
I made only two purchases on that Monday and both were
cancelled!!! My toys R us purchase was cancelled within a
couple days. This was really upsetting because I spent 3
hours looking for the perfect gift. Later I went back to look
at my order and it said cxed. What???
I called customer service and they said " no its not cancelled".
Ok now I have another 45 min. invested making calls, hold
time etc. Guess what the next day I got an e-mail that said
my order was Cxed because there was a problem with the
promo code (get $ off for paying with paypal). I knew it....
AGHHHH!!!! (the problem was a glitch) Well believe it or
not Toys R Us sent me another promo code that gave me
the same exact deal. I was a little nervous that I wouldn't get the
same prices since I ordered on Cyber Monday (Sales). I am so happy to
say that I got an even better deal!!! An item I wanted was not in stock
on Cyber Monday but was now in stock now>>>OH JOY:) (haha).
I ended spending alittle more but this was really what my son
wanted for Christmas. Well some how I ended up with free shipping
(I didnt get free shipping last time) My total ended up being even less
than my 1st total!!!!!!!!!!!!!!!! Toys R Us Really did what they needed
to keep the customer happy and in the end kept my business:)

Well all is not well with my CVS purchase! I am really upset.
My order was confirmed on Dec. 1st and I received a message
yesterday that they cancelled my order ( 2 weeks later).
The item is out of stock. NICE!!! I am really mad they waited
so long to tell me this. This actually was a gift for my husbands
birthday on the 20th. This really stinks , now I have no present.
Plus I got this item 50% off . I will never find anything that nice
for that price I'm sure. Thats all I got was the message .
There was no substitution offered. I wrote them and they wrote
back that it was out of stock and they are sorry but I am free to
order something else. NO KIDDING....Gee Thanks. I wrote them
back and asked if they could let me use the same promo code so
that I could have 50% off on something else. They wrote me back
and said "Sorry but we cancelled your order due to lack of inventory.
They didn't even answer my question.

To me this is poor customer service. I will never order online from
them again. I really didn't want to order online but the promo
was only online only.
This leaves a really bad 1st impression. Have they lost my business .......
I guess not because I really get great deals at they're store.
BUT they have lost my business online and on this purchase.

CVS have you forgotten who is your bread and butter???
I'll remind you......

Ahhhhh:) I fell better now!


Steph said...

Hi I had the same problem with toysrus ! But,first we went to two stores that said they had the train table and they didn't one store was almost an hour away! So we came home and ordered it online it was in stock" then they canceled my order and I was on the phone forever and she didn't know why they canceled it. So ordered it again and guess what, They canceled it again!!!!!!! By now I am ready to pull my hair out. They told me it was out of stock this time. So I was very upset. The next day I get an email saying the item I wanted was back in stock ! OMG IT was ridiculous, so anyway I didn't have to pay shipping and they honored the sale price, but was all of that really worth it? I just had to share my story with you. Was your order a train table?

kathie said...

Wow, your situation was worse than mine! They must have had some kind of glitch that day?
I am glad they came through for us,
although not without a ton of aggrevation.
No , it wasn't a train table...lol.
It was a nintendo ds game.
Hope you have a Merry Christmas and that the train table is a big hit:)